Edit: Based on the owner's response to other complaints, it is clear that they prefer to be a bit on the petty side and are a bit aggressive when it comes to criticism or customer concerns. Any questioning of their services isn't taken seriously, and responses (when there is one) are immature. "Get some help"? Get some consent forms for drop offs and an actual customer service representative who can at least pretend to be nice.2 stars. As far as inspections go, they do a good job. Quick and simple to schedule and have performed, and if failed inspection, they offer half off on reinspection provided it's done within 30 days and under 1,000 miles.However, if you need a chip repair service performed, and they offer to have "a guy" come to the shop and do it (since the shop themselves don't offer that), do NOT agree to it. I was initially quoted 50.00 for the reinspection fee and 70.00 for the chip repair. When I called to schedule those services, I was told the estimated cost would be 170.00. When I asked why the upcharge, they informed me it's because they have "a guy" who comes out to do the chip repairs on-site. As irritating as a hidden fee is, I was fine with it for the convenience of not needing to schedule multiple appointments just for a chip repair and reinspection.I dropped my vehicle off at 9am. After not hearing anything for several hours, I called and asked about the status of the car. The representative I spoke with informed me the chip guy never showed up, and that my car was being driven to the chip guy's location "somewhere in Glen Burnie" for the service to be performed. They did not call to ask for consent to remove my vehicle from the premises of the shop, and they did not get a signature at time of drop off for consent to perform services/to drive my vehicle to a different city on my gas. They then said they could have the car brought back for me to have the chip repair done elsewhere, but why would I want my car to have driven there, then back, then somewhere else and back again? They already had the car at the chip repair place, wherever that is.When I brought this up at time of pick up, the supervisor said that they were "doing me a favor" by "running the car" to the chip guy and that they "didn't have any other options." I told him the other option was to call me before using my vehicle in an unauthorized manner.Thankfully, the person driving my car did not get into an accident. Had they, who knows when I would have found out? Who knows if they would have been honest with me about the incident had any occurred? If whoever drove the vehicle decided to not return it? I had no knowledge my car was being taken elsewhere, and the potential legal ramifications of that are something this shop should take into consideration when working with other peoples' property.The supervisor was oh so generous to offer a 10% discount off parts and labor after trying to talk over me and saying that he had "already listened to [me]" when we spoke over the phone.Additionally, they refused to tell me who actually performed the chip repair and what shop performed it - based on the end result product, probably could have gotten a better chip repair at another facility of MY own discretion.Overall, if you need inspections and someone to provide a pass/fail, I think they're decent. If you need repairs, or chip repairs, please consider elsewhere as their repair prices are also quite high compared to other shops in the area(quoted 1,900 pre-tax compared to 1,400-1,600 including tax elsewhere), and clearly they don't consider essentially stealing someone's car without notifying the owner for several hours to a different city as an issue.
